Last Updated: May 6, 2026
At AnimaMundi Cosmetics, we want you to have a positive shopping experience. This Refund & Returns Policy explains the conditions under which returns, replacements, and refunds may be requested.
Nothing in this policy is intended to restrict or exclude mandatory consumer rights provided by applicable law.
1. Cosmetic and Personal-Care Products
For hygiene, safety, and product-integrity reasons, opened, used, tested, or tampered-with cosmetic products may generally not be eligible for return unless the return is required by applicable law or the product is defective, damaged, incorrect, or otherwise does not conform to the order.
We strongly recommend inspecting your order before opening or using the products.
2. Damaged Products
If your order arrives damaged, please contact us as soon as possible.
To help us evaluate the situation, please provide:
- Your order number;
- Photographs of the shipping package;
- Photographs of the product and packaging;
- A description of the damage;
- Any relevant shipping or tracking information.
We may request additional information or photographs when necessary.
If the product is confirmed to have been damaged during transportation or otherwise qualifies for a replacement or refund, we may offer a replacement, reshipment, refund, or another appropriate solution.
3. Incorrect Products
If you receive a product different from the one ordered, please contact us before using or opening the product.
After verification, we may arrange a replacement, reshipment, or refund as appropriate.
4. Defective Products
If you believe that a product is defective, please contact our customer service team and provide:
- Your order number;
- A description of the issue;
- Photographs or videos when appropriate;
- Batch or lot information, when available.
We may request additional information to determine whether the product qualifies for replacement or refund.
5. Change of Mind
Returns due solely to a change of mind may be subject to applicable consumer law and the condition of the product.
For hygiene and product-safety reasons, opened or used cosmetic products generally cannot be resold and may therefore be ineligible for return where the applicable law permits such restriction.
If you wish to request a return because you have changed your mind, contact us before sending anything back.
Do not return products without receiving return instructions from our customer service team.
6. Return Authorization
All returns must be authorized by AnimaMundi Cosmetics before being shipped back to us.
Unauthorized returns may be delayed or may not be accepted.
When a return is approved, we will provide instructions regarding the return address, shipping method, and any required documentation.
7. Shipping Costs for Returns
Where a return or replacement is required because we sent the wrong product, the product was defective, or the product arrived damaged, AnimaMundi Cosmetics will determine the appropriate shipping solution in accordance with applicable law and the circumstances of the case.
For returns requested for other reasons, the customer may be responsible for applicable return shipping costs where permitted by law.
8. Refunds
Once an approved return or refund request has been evaluated, we will process the refund through the applicable payment method whenever reasonably possible.
The time required for the funds to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.
Refunds may not be immediate after approval.
9. Partial Refunds
In certain circumstances, a partial refund may be offered where appropriate, including where only part of an order is affected or where permitted by applicable law.
10. Non-Delivery, Lost or Returned Shipments
If a shipment is lost, returned by the carrier, or otherwise cannot be delivered, please contact us.
We may investigate the shipment with the applicable carrier and determine the appropriate resolution based on the circumstances.
If the shipment was returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply to a replacement shipment.
11. International Orders
For international orders, customs clearance, import duties, taxes, brokerage fees, and other charges imposed by the destination country may be the responsibility of the recipient.
Failure to pay applicable customs charges or refusal to accept a shipment does not automatically constitute a product defect or qualify for a refund.
Where a shipment is returned to us because of customs refusal, unpaid import charges, incorrect documentation, or other circumstances attributable to the recipient, any refund or reshipment will be evaluated on a case-by-case basis and in accordance with applicable law.
12. Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
We will make reasonable efforts to cancel orders that have not yet entered processing or shipment.
Once an order has been prepared, dispatched, or handed over to a shipping carrier, cancellation may no longer be possible.
13. Promotional and Free Products
If an order includes a promotional product, free item, bonus, discount, or other promotional benefit, the applicable terms of the promotion may affect the amount of any refund.
14. How to Request a Refund or Return
To request a return, replacement, or refund, please contact AnimaMundi Cosmetics and provide:
Order Number:
Customer Name:
Product(s) concerned:
Reason for request:
Photographs or supporting documentation, when applicable:
Our team will review the request and provide further instructions.
15. Consumer Rights
This policy does not limit any mandatory rights available to consumers under applicable law.
Where the law of the customer’s jurisdiction provides rights that are more favorable than those described in this policy, those mandatory legal rights will prevail.
16. Contact
For questions regarding refunds, returns, replacements, or order issues, please contact:
AnimaMundi Cosmetics
V. SAHYDE SOUZA E R. VICHI SANTOS LTDA
CNPJ: 63.642.025/0001-09
Brazil